SIT31312 Certificate Travel Agency Operations 代写

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  • SIT31312 Certificate  Travel Agency Operations 代写

     
    Travel Agency Operations, Assessment Task 1, v2.6
    Last updated on 24/03/2016  Page 1
    Details of Assessment
    Term and Year  Term 1, 2017  Time allowed  4 weeks
    Assessment No  1  Assessment Weighting  50%
    Assessment Type  Project with role play
    Date  Week No. 9  Room  105 George St
    Details of Subject
    Qualification  SIT31312 Certificate III in Travel
    Subject Name  Travel Agency Operations
    Details of Unit(s) of competency
    Unit Code  SITTTSL002 Access and Interpret Product Information
    SITTTSL005 Sell Tourism Products and Services
    SITTTSL006 Prepare Quotations
    SITXWHS001 Participate in safe work practices
    SITXCCS006 Provide service to customers
    SITXCOM002 Show social and cultural sensitivity
    Details of Student
    Student Name 
    College  Student ID 
    Student Declaration: I declare that the work
    submitted is my own, and has not been copied or
    plagiarised from any person or source.
    Signature: ___________________________
    Date: _______/________/_______________
    Details of Assessor
    Assessor’s Name 
    Assessment Outcome
    Results  Competent Not yet Competent  Marks  /50
    FEEDBACK TO STUDENT
    Progressive feedback to students, identifying gaps in competency and comments on positive improvements:
    ______________________________________________________________________________________
    ______________________________________________________________________________________
    ______________________________________________________________________________________
    ______________________________________________________________________________________
    Student Declaration: I declare that I have been
    assessed in this unit, and I have been advised of my
    result. I am also aware of my right to appeal and the
    reassessment procedure
    Signature: ____________________________
    Date: ____/_____/_____
    Assessor Declaration: I declare that I have
    conducted a fair, valid, reliable and flexible
    assessment with this student, and I have provided
    appropriate feedback
    Student did not attend the feedback session.
    Feedback provided on assessment.
    Signature: ____________________________
    Date: ____/_____/_____
    T-1.8.1
    Travel Agency Operations, Assessment Task 1, v2.6
    Last updated on 24/03/2016  Page 2
    Purpose of the Assessment
    The purpose of this assessment is to assess the
    student in the following learning outcomes:
    Competent
    (C)
    Not yet Competent
    (NYC)
    Identify and access product information. 
    Interpret product information. 
    Identify customer needs 
    Suggest products to meet customer needs. 
    Provide specific product information and advice. 
    Sell the product. 
    Follow up sales opportunities. 
    Calculate costs of products and services. 
    Provide quotations to customer. 
    Update and amend quotations. 
    Communicate with internal and external customers. 
    Deliver service according to defined standards. 
    Provide service to customers. 
    Respond to customer complaints. 
    Provide internal feedback on customer service
    practices.
    Communicate with customers and colleagues from
    diverse backgrounds.
    Address cross-cultural misunderstandings. 
    Work safely. 
    Follow procedures for emergency situations. 
    Participate in organisational work health and safety
    practices.
    Assessment/evidence gathering conditions
    Each assessment component is recorded as either Competent (C) or Not Yet Competent (NYC). A student
    can only achieve competence when all assessment components listed under “Purpose of the assessment”
    section are recorded as competent. Your trainer will give you feedback after the completion of each
    assessment. A student who is assessed as NYC (Not Yet Competent) is eligible for re-assessment.
    T-1.8.1
    Travel Agency Operations, Assessment Task 1, v2.6
    Last updated on 24/03/2016  Page 3
    Resources required for this Assessment
      Computer with relevant software applications and access to internet
      Weekly eLearning notes relevant to the tasks/questions
    Instructions for Students
    Please read the following instructions carefully
      This assessment has to be completed In class At home
      The assessment is to be completed according to the instructions given by your assessor.
      Feedback on each task will be provided to enable you to determine how your work could be improved.
    You will be provided with feedback on your work within two weeks of the assessment due date. All other
    feedback will be provided by the end of the term.
      Should you not answer the questions correctly, you will be given feedback on the results and your gaps
    in knowledge. You will be given another opportunity to demonstrate your knowledge and skills to be
    deemed competent for this unit of competency.
      If you are not sure about any aspect of this assessment, please ask for clarification from your assessor.
      Please refer to the College re-assessment and policy for more information (Student handbook).
    T-1.8.1
    Travel Agency Operations, Assessment Task 1, v2.6
    Last updated on 24/03/2016  Page 4
    Assessment Matrix – your lecturer will use this matrix to assess your satisfactory competence.
    Part A:
    Research cost and
    availability
    Calculate gross, net,
    commission
    Insufficient
    information
    provided
    Satisfactory
    information
    provided
    Sufficient information
    provided with a clear
    understanding of
    content
    High level of information
    provided demonstrating a
    clear understanding of
    content.
    Exceptional level of
    information provided
    demonstrating a thorough
    understanding of content.
    <2  2  2-2.5  3-3.5  >3.5  /4
    Prepare for the client
    a quotation
    Insufficient
    information
    provided
    Satisfactory
    information
    provided
    Sufficient information
    provided with a clear
    understanding of
    content
    High level of information
    provided demonstrating a
    clear understanding of
    content.
    Exceptional level of
    information provided
    demonstrating a thorough
    understanding of content.
    <3.5  3.5  4-5  5.5-6  ≥6.5  /7
    Sales email Insufficient
    information
    provided
    Satisfactory
    information
    provided
    Sufficient information
    provided with a clear
    understanding of
    content
    High level of information
    provided demonstrating a
    clear understanding of
    content.
    Exceptional level of
    information provided
    demonstrating a thorough
    understanding of content.
    <1.5  1.5  2  2.5  >2.5  /3
    Amend the quote Insufficient
    information
    provided
    Satisfactory
    information
    provided
    Sufficient information
    provided with a clear
    understanding of
    content
    High level of information
    provided demonstrating a
    clear understanding of
    content..
    Exceptional level of
    information provided
    demonstrating a thorough
    understanding of content.
    <1.5  1.5  2  2.5  >2.5  /3
    Compose a follow-up
    after sales email
    Insufficient
    information
    provided
    Satisfactory
    information
    provided
    Sufficient information
    provided with a clear
    understanding of
    content
    High level of information
    provided demonstrating a
    clear understanding of
    content.
    Exceptional level of
    information provided
    demonstrating a thorough
    understanding of content.
    <1.5  1.5  2  2.5  >2.5  /3
    T-1.8.1
    Travel Agency Operations, Assessment Task 1, v2.6
    Last updated on 24/03/2016  Page 5
    Assessment Matrix – your lecturer will use this matrix to assess your satisfactory competence
    Part B
    Communication
    barriers
    Insufficient
    information
    provided
    Satisfactory
    information
    provided
    Sufficient information
    provided with a clear
    understanding of the
    content
    High level of information
    provided demonstrating a
    clear understanding of the
    content.
    Exceptional level of
    information provided
    demonstrating a thorough
    understanding of the content.
    <1.5  1.5  2  2.5  >2.5  /3
    Verbal, Visual &
    Written forms of
    communication
    Insufficient

    SIT31312 Certificate  Travel Agency Operations 代写
    information
    provided
    Satisfactory
    information
    provided
    Sufficient information
    provided with a clear
    understanding of the
    content
    High level of information
    provided demonstrating a
    clear understanding of the
    content.
    Exceptional level of
    information provided
    demonstrating a thorough
    understanding of the content.
    <1.5  1.5  2  2.5  >2.5  /3
    Cultural
    considerations
    Insufficient
    information
    provided
    Satisfactory
    information
    provided
    Sufficient information
    provided with a clear
    understanding of the
    content
    High level of information
    provided demonstrating a
    clear understanding of the
    content.
    Exceptional level of
    information provided
    demonstrating a thorough
    understanding of the content.
    <1.5  1.5  2  2.5  >2.5  /3
    Follow-up
    recommendations
    Insufficient
    information
    provided
    Satisfactory
    information
    provided
    Sufficient information
    provided with a clear
    understanding of the
    content
    High level of information
    provided demonstrating a
    clear understanding of the
    content.
    Exceptional level of
    information provided
    demonstrating a thorough
    understanding of the content.
    <1.5  1.5  2  2.5  >2.5  /3
    Role plays  Insufficient
    information
    provided
    Satisfactory
    information
    provided
    Sufficient information
    provided with a clear
    understanding of the
    content
    High level of information
    provided demonstrating a
    clear understanding of the
    content.
    Exceptional level of
    information provided
    demonstrating a thorough
    understanding of the content.
    <3  3  3.5  5  >5  /6
    T-1.8.1
    Travel Agency Operations, Assessment Task 1, v2.6
    Last updated on 24/03/2016  Page 6
    Assessment Matrix – your lecturer will use this matrix to assess your satisfactory competence
    Part C
    Captain Cook
    certificate
    4pts each module
    Insufficient
    information
    provided
    Satisfactory
    information
    provided
    Sufficient information
    provided with a clear
    understanding of the
    content
    High level of information
    provided demonstrating a
    clear understanding of the
    content.
    Exceptional level of
    information provided
    demonstrating a thorough
    understanding of the content.
    <4  4  4-5.5  5.5-7  ≥7  /8
    Incident report form Insufficient
    information
    provided
    Satisfactory
    information
    provided
    Sufficient information
    provided with a clear
    understanding of the
    content
    High level of information
    provided demonstrating a
    clear understanding of the
    content.
    Exceptional level of
    information provided
    demonstrating a thorough
    understanding of the content.
    <2  2  2-2.5  3-3.5  >3.5  /4
    TOTAL 
    T-1.8.1
    Travel Agency Operations, Assessment Task 1, v2.6
    Last updated on 24/03/2016  Page 7
    Part A: Project
    Scenario
    You work in a travel agency in Sydney specialised in corporate travel. You have been
    approached by a firm to organise a conference for 14 people starting on the 1st of November
    this year, for 3 nights in Sydney. They will be arriving from Singapore.
    You will need to prepare a quote for the return airfare, 3 nights’ accommodation in any
    Sydney 5-star hotel based on single rooms, conference room and facilities for 14 people.
    They will also require airport transfers in both directions in Sydney.
    On the hotel website check to see if there are group rates, you should also research about a
    conference room to accommodate 14 delegates for the duration of the conference as well as
    airport transfers. In some hotels they offer conference packages including these 3 elements
    (individual rooms, conference facilities and transfers).
    The quote for the airfare must include an economy class option for 7 delegates, and a
    business class for the other 7 delegates, inclusive of all taxes/charges. Use the airlines
    websites to obtain current fares, however be aware that you should not use low cost airlines
    like Jetstar since it is not appropriate for business travellers.
    TASKS
    1. Research on line the cost and availability according to the client preferences, in order
    to test your planning and organising skills to promptly source and provide customer
    information
    Calculate gross, net and commission on the total package. The commissions on the
    booking are: Airfare 5%, Accommodation and transfers 10% 
    SITTTSL202 Elem: 1.1-1.2-1.3-2.1-2.2-2.3-2.4 SITTTSL303 Elem: 1.1-1.2-1.3-2.1-2.2-2.3-2.4-2.5-2.6-3.1-3.2-3.5-4.4
    SITTTSL304 Elem: 1.2-1.3-1.4-1.5-1.6-1.7-1.8-1.9-2.1-2.2-2.3-2.4
    2. Prepare for the client a quotation following the template on the next page. Please go
    to the website: paydirtapp.com/free_quote_template and fill in the gaps with the
    information obtained on your research. Remember that your quotation must include
    these 7 points:
    •  full contact details of your business
    •  overall price
    •  breakdown of the components of the price, indicating what is covered and what
    is not
    •  period the quotation is valid for
    •  schedule for when the services will be delivered
    •  payment terms or schedule
    •  terms and conditions of the quotation
    SITTTSL303 Elem: 1.1-1.2-2.1-2.2-2.3-2.4-3.1-3.2-3.3-3.4-3.5-4.1-4.2-4.3-4.4
    SITTTSL304 Elem: 1.1-1.5-1.6-1.7-1.8-1.9-2.1-2.2-2.3-2.4-2.5
    3. Write a sales email giving the customer a summary of the most relevant information
    about your proposed conference package. Follow standards set out in the email
    writing document available in elearning, please see an extract on the following page.
    Attach your quotation to this email and print both for submission.
    SITTTSL202 Elem: 2.4 SITTTSL303 Elem: 1.1-1.2-1.4-2.1-2.2-2.3-2.4-3.1-3.2-3.3-3.4-3.5-4.1-4.2-4.3-4.4
    SITTTSL304 Elem: 2.6
    4. Amend the quote: due to currency fluctuation you need to increase all prices a 5%.
    You don’t need to make any changes to your original quote but just all amounts
    increased by a 5%. You don’t need to write an email with this new quote.
    SITTTSL304 Elem: 1.1-1.5-1.6-1.7-1.8-1.9-2.1-2.2-2.5-3.1-3.2-3.3
    T-1.8.1
    Travel Agency Operations, Assessment Task 1, v2.6
    Last updated on 24/03/2016  Page 8
    5. Compose a follow up after sales email to build a long term relationship between the
    customer and your agency once the conference is over. For this email please use a
    large print format since you have been told that the person you are writing to has a
    visual impairment. Follow standards set out in the email writing document available in
    elearning, please see an extract on the following page. Submit a print out.
    SITTTSL303 Elem: 1.1-1.2-1.4-2.1-2.2-2.3-2.4-3.1-3.2-3.3-3.5-4.2-4.3-4.4-5.1-5.2 SITTTSL304 Elem: 2.6
    All in all you need to produce 5 documents:
    Calculations: gross, net and commission
    2 emails (addressed to your trainer as your customer)
    2 quotes (original and amended one)
    Quotation Template:
    From  To
    Quote #
    Date Issued: Apr 15, 2015
    Total: $100.00AUD
    Description  Qty  Unit Price  Amount
    1  $100  $100.00
    Subtotal  $100.00AUD
    Total  $100.00AUD
    Term and Conditions:
    Email writing:
    Dear Ms Constant,
    Part 1: short introduction
    Part 2: boy paragraphs with details
    Part 3: future contact
    Yours sincerely,
    Business signature including 4 points:
    Name and Family Name
    Position
    Company’s name
    Contact details
    T-1.8.1
    Travel Agency Operations, Assessment Task 1, v2.6
    Last updated on 24/03/2016  Page 9
    Part B: Project
    Scenario
    You work for a day tour company in Sydney. You have been asked to conduct a 3-hour tour
    of The Rocks for 10 students from Tokyo University in the morning and then a group of 10
    Dubai business men in the afternoon. During the tours your supervisor notices that many of
    them are not really listening to you or have a blank look on their faces.
    You realise that some of them do not understand what you are saying.
    Tasks:
    Explain to your supervisor what you would do in the future to enhance your communication in
    a similar scenario. (Min 1 page type font 11 required)
    Tasks:
    1.  What are the communication barriers, both external and internal, giving these specific
    groups and being you with your current level of English, the tour guide?
    SITXCCS303 Elem:1.1-1.2-1.3-1.4-1.5-1.6-2.1-2.2-2.3-3.1-3.2-3.3-3.4-3.5-4.1-4.2-4.3-4.4-4.5-4.6-5.1-5.2
    SITXCOM201Elem:1.1-1.2-1.3-1.4-1.5-2.1-2.2-2.3-2.4
    SITTTSL303 Elem: 1.1-1.2-1.4-2.1-3.3-3.4-3.5-4.1-4.2
    2.  What Verbal, Visual & Written forms of communication you will use? You should
    consider social and cultural differences in both verbal and non-verbal communication
    SITXCCS303 Elem:1.1-1.2-1.3-1.4-1.5-1.6-2.1-2.2-2.3-3.1-3.2-3.3-3.4-3.5-4.1-4.2-4.3-4.4-4.5-4.6-5.1-5.2
    SITXCOM201Elem:1.1-1.2-1.3-1.4-1.5-2.1-2.2-2.3-2.4
    SITTTSL303 Elem: 1.1-1.2-1.4-2.1-3.3-3.4-3.5-4.1-4.2
    3.  What cultural considerations you should take into account? Make efforts to resolve
    misunderstandings, including social and cultural considerations. How will you greet
    them, how will you adapt your body language to each group? 
    SITXCCS303 Elem:1.1-1.2-1.3-1.4-1.5-1.6-2.1-2.2-2.3-3.1-3.2-3.3-3.4-3.5-4.1-4.2-4.3-4.4-4.5-4.6-5.1-5.2
    SITXCOM201Elem:1.1-1.2-1.3-1.4-1.5-2.1-2.2-2.3-2.4
    SITTTSL303 Elem: 1.1-1.2-1.3-1.4-2.1-2.2-2.3-2.4-3.1-3.2-3.3-3.4-3.5-4.1-4.2
    4. Advise your supervisor what tools and technology could be made available to our
    guides prior to meeting a specific group in order to test your teamwork skills when
    sharing information about this specific product. What feedback and follow-up methods
    should be considered?
    SITXCCS303 Elem: 1.1-1.2-1.3-1.4-1.5-1.6-2.1-2.2-2.3-3.1-3.2-3.3-3.4-3.5-4.1-4.2-4.3-4.4-4.5-4.6-5.1-5.2
    SITXCOM201Elem:1.1-1.2-1.3-1.4-1.5-2.1-2.2-2.3-2.4-2.5
    SITTTSL303 Elem: 2.1-2.2-2.3-2.4-3.1-3.2-3.3-3.4-3.5-4.1-4.2-4.3-4.4-5.1-5.2
    5. Role play: Each student will take turns playing the tour guide role for 5 minutes twice
    in a simulated scenario. 2 role plays, 5 minutes each.
    You will need to book with your trainer a time to complete both role plays in week 5.
    5 minutes role play student -student group as tour guide – customers (the rest of the
    class will act as one of the groups outlined in the above case study).
    5 minutes role play student-trainer as tour guide –senior tour guide.
    Please refer to the marking guide on page 11 for marking criteria
    T-1.8.1
    Travel Agency Operations, Assessment Task 1, v2.6
    Last updated on 24/03/2016  Page 10
    Role play 1: Student -student group as tour guide - customers
    You need to gather information from a group of customer who are going on a tour on The
    Rocks with you as a tour guide.
    Each student will take turns playing one of the roles for 5 minutes. Customers and tour guide
    designated by your trainer, will role play in a simulated tour scenario using the flyers
    available in the classroom.
    In your role play, you must question your customers to find out their preferences and special
    requirements using both open and closed questions as well as select appropriate verbal and
    non-verbal language for your specific group. You will also suggest alternative products when
    their desired product is not available and resolve any complaints.
    Role play 2: Student-trainer as tour guide –senior tour guide.
    Once you have completed the previous role play, your will then role play for 5 minutes with
    your trainer who will act as a colleague. Seek advice from your trainer about products
    offered while on the tour, and then question your trainer as if a supplier to find out more
    product details. Your trainer will ask you a question to convert a 2400 times into a pm time.
    For satisfactory results, the student will be able to demonstrate assertiveness, active
    listening, non-verbal communication and other appropriate communication skills to complete
    this scenario. Your trainer will assess you on the checklist that you will be observed against,
    which is on page 11.
    Cue card for students acting as the group of customers:
    After 5 minutes your trainer will signal the role-play end.
    Your trainer will give you verbal instructions prior to commence the role-play in the classroom.
    Your trainer will allocate 3 fellow students to be your Rocks’ tour group:
    1. The trainer will tell you what group you are either the Japanese students or the Dubai
    business man so you will behave accordingly
    2. You will wait for the tour guide to approach you, greet you (culturally appropriate) and
    introduce him/herself.
    3. Student one will ask questions about the tour, attractions seen and products offered
    during the tour.
    4. Student two will request a special service such as a vegetarian meal for your lunch.
    5. Student three will make a complaint such as not having flyers in your own language.
    T-1.8.1
    Travel Agency Operations, Assessment Task 1, v2.6
    Last updated on 24/03/2016  Page 11
    Marking Sheet for Role Play
    (3 pts possible)
    Certificate III in Travel  Date______________________
    NAME:_____________________________
    The student:
    Criteria  Not Satisfactory  Satisfactory
    Communication skills including active listening
    skills and open and closed probe questions to:
     Determine and meet customer preferences
    and special requirements as well as interact
    with customers in a polite, professional and
    friendly manner; develop rapport; respond to
    customers with diverse and special needs
    and expectations; discuss customer
    complaints with colleagues and supervisors
    >0.2  0.2-0.5
    Communication skills including active listening
    skills and open and closed probe questions to:
     Select and use appropriate verbal and non -
    verbal language to respond to different
    cultural needs as well as develop rapport and
    sell suitable products
    >0.2  0.2-0.5
    Communication skills to discuss products with
    colleagues and to question suppliers about
    product details
    >0.2  0.2-0.5
    Problem solving skills to identify and suggest
    alternative products and services when the
    customer’s desired products are unavailable and
    address customer’s objections as well as to
    recognise customer dissatisfaction and resolve
    or refer complaints for a number of reasons
    including cultural misunderstandings.
    >0.2  0.2-0.5
    Verbal and Non-verbal communication were
    culturally appropriate. A variety of non-verbal
    cues were used
    >0.2  0.2-0.5
    Verbal use of 24-hour clock:
    >0.2  0.2-0.5
    T-1.8.1
    Travel Agency Operations, Assessment Task 1, v2.6
    Last updated on 24/03/2016  Page 12
    Part C: Project
    Scenario
    C.1
    Future Travel Agents
    Become a Captain Cook Cruises accredited agent!
    Increase your skills, product knowledge and sales, gain access to exclusive marketing
    opportunities and industry fares, receive a certificate of completion and make yourself more
    marketable in the job market.
    Accreditation Program
    Welcome to the Captain Cook Cruises Accreditation
    Program
    What is it?
      A self-training program on Captain Cook Cruises
      2 training modules covering Sydney Harbour and the Murray River South Australia
      Easy sign in and sign out method so you can come back and finish the program when
    convenient
    How long will it take?
      As little as 45 minutes per module, including reading the module and completing an exam
    consisting of 10 questions for module
      It is not compulsory to complete all modules at once
      A pass mark of 90% is required
    ACCREDITATION PROGRAM
    Once you have completed your registration (by clicking on 'done'), you will receive
    an email containing a personal link to the Accreditation Program Information and
    Exam.
    Please save this email, as should you wish to pause during the Exam and return at a
    later stage, you will need to log on again using this personal link to complete the
    process.
    In order to start the program, please follow these instructions:
    Go to www.captaincook.com.au
    Click on: For travel agents (on the middle section just underneath the big photo)
    Click on: Start your journey now!
    Click on: Begin Program
    T-1.8.1
    Travel Agency Operations, Assessment Task 1, v2.6
    Last updated on 24/03/2016  Page 13
    To register, please provide your details:
    First name:
    Last name: 
    Agency/Institution: ACA
    Address:  Lv 6, 505 George St
    Postcode:  2000
    State: NSW
    Country:  Australia
    Phone: 
    Email:
    Module:  Select module 1 and after completion, select module 2.
    After completing the above form you will receive an email with a link to start the
    program.
    All you need to do is open the email you provided on the form (you can use your
    personal email if you prefer instead of the school one) and start the modules.
    Once module one is completed you will need to complete a new form for module 2
    and a new email with a second link will be sent to you.
    In less than a couple of days your certificate will be sent to your email as an
    attachment which you can print in colour to add to your resume!
    SITTTSL202 Elem: 1.1-1.3-2.1-2.2-2.3 SITTTSL303 Elem: 1.1-1.2-2.1-2.2-2.4-3.1-3.4-4.1-4.3
    T-1.8.1
    Travel Agency Operations, Assessment Task 1, v2.6
    Last updated on 24/03/2016  Page 14
    SITXWHS101 Elem:  1.1-1.2-1.3-1.4-1.5-1.6-2.1-2.2-2.3-2.4-3.1-3.2-3.3
    C.2 .
    Today one of your customers from your morning tour fell over due to the uneven ground entering The Rocks Discovery
    Museum. The person sustained a bruise on his forehead; you brought them an ice pack. You have been asked to
    complete all sections of the following incident report including recommendations for the future as part of your
    company’s WHS policy in order to follow organisational security and emergency procedures.
    H A Z A R D A N D I N C I D E N T R E P O R T F O R M
    SECTION A: DETAILS OF PERSON INVOLVED IN INCIDENT or PERSON REPORTING HAZARD
    Person involved in incident  and/or  Person reporting hazard/damage
    Surname............................................................. Given Name: ............................................... M / F
    Staff  Contractor  Visitor
    SECTION B: INCIDENT DETAILS or NATURE OF HAZARD or DAMAGE Use separate sheet(s) if insufficient space
    Date of incident/hazard/damage: …./…../…..  Time................. am/pm
    Location of incident/hazard/damage: Area/space ........................................................................................................................................
    Brief description of incident, hazard, fire or damage (what happened?)
    ...............................................................................................................................................................................................................................
    ...............................................................................................................................................................................................................................
    ...............................................................................................................................................................................................................................
    ...............................................................................................................................................................................................................................
    ...............................................................................................................................................................................................................................
    SECTION C: INJURY/DAMAGE DETAILS  This section to be completed only if an injury has occurred
    Describe injuries/Damage including part(s) and side(s) of body affected: ...........................................................................................
    ...............................................................................................................................................................................................................................
    ...............................................................................................................................................................................................................................
    Name of witness or first person on scene: ................................................................. Staff  Visitor
    Treatment details:
    None First aid  Doctor  Hospital: in-patient  Casualty 
    Signature of injured person: .................................................................................................................................. Date: / /
    Signature of person completing form:................................................................................................................... Date: / /
    SECTION D: INVESTIGATION AND CORRECTIVE/PREVENTIVE ACTION
    Investigation results (not what but  why did it occur?) Write a summary explaining the hazard for a consultation WHS meeting: 
    ...............................................................................................................................................................................................................................
    ...............................................................................................................................................................................................................................
    ...............................................................................................................................................................................................................................
    ...............................................................................................................................................................................................................................
    ...............................................................................................................................................................................................................................
    Corrective/Preventive action recommended / taken to  prevent it from happening  again , including the use of protective
    equipment and clothing:
    ...............................................................................................................................................................................................................................
    ...............................................................................................................................................................................................................................
    ...................................................................................................................................................................................................................................
    ............................................................................................................................................................................................................................
    .......
    SIT31312 Certificate  Travel Agency Operations 代写